Grosvenor, your reliable asset recovery, tracing and process serving experts.

Grosvenor Credit Management & Investigations is an award-winning company that launched in 2004 and offers a range of services to assist in your debt recovery process. We operate in the asset recovery and tracing sectors.

At Grosvenor, we offer a comprehensive portfolio of services to help businesses ethically minimise their exposure to bad debt.

Our services are delivered complying with every regulation, at the highest standards in the industry.

Asset Recovery

We reliably recover assets of any value & size across the UK including Northern Ireland.

Inspect & Collect

The Grosvenor Inspect and Collect service and software is our unique offering for managing voluntary terminations and end of contract pickups.

Tracing

Our tracing agents are award-winning, so you can always be sure we're providing you with the most accurate information. Every time.

Process Serving

Our process serving team operate brilliantly with success rates of up to 96% & first attendance average of 2.2 days.

Pre-legal
& Sub-services

If you need to establish whether an individual or corporation has sufficient assets to justify litigation, we can help you. Or if you're looking for another service, explore them here or speak to our team.

Why Grosvenor?

Over 250 years of combined experience

Our team bring together a combined experience of over 250 years in the asset recovery & tracing sectors.

Fully compliant and accredited

As an FCA regulated business, our systems and controls ensure our services are fully compliant.

We always treat customers fairly

The fair treatment of customers is an integral part of our culture and is embedded from the highest level of management through to all employees.

Client retention is really important

Building long term partnerships has been the key to Grosvenor’s success and client retention. Once we start the relationship it continues for years.

We’ve invested in the best technology

The heart beat of our operation is our own in built I.T systems. It enables us to be flexible, evolve and keep customer data fully secure.

Fully comprehensive service

Our full suite of services ensures we have an expert on hand to deal with all your requirements. We utilise all our departments to provide industry leading results.

ABOUT GROSVENOR

The team at Grosvenor are committed to delivering high results and unparalleled service.

We have over 250 years of combined industry experience and offer market-leading results combined with solid customer service. Our broad range of services takes us beyond a repossession agency. With specialist tracers, inspection agents and process serving specialists, our team have the right expertise for each case.

Discover more about us

100,000

Vehicles recovered

20

Years trading since 2004

250

Years of combined industry experience

600,000

Customers successfully located

Testimonials from Grosvenor clients

“

Since using Grosvenor we have been very impressed with their overall service, attention to detail and their willingness to go that extra mile. They action our cases immediately, locate vehicles where other agents have failed and have far exceeded our expectations.

LeasePlan
“

They ended the year with the best performance against our other agents. They have proven to be the market leader in the services they provide.

PSA Finance UK Ltd
“

Worked closely with Grosvenor for years and they continue to provide a first-class service with results usually surpassing expectations. We conducted an audit for data security and found Grosvenor to be the best in their field and as such, they were used as a benchmark when auditing other agents.

Vauxhall Finance PLC
“

We have worked with Grosvenor since January 2008 and during this period formed a strong working relationship with the company. The service received has always been professional and efficient, resulting in considerably reduced turnaround times and increased success rates. We have no hesitation in recommending their service.

Euler Hermes PLC
“

Since going live with Grosvenor in January 2018 I've found the whole Grosvenor team very accommodating, compliant and successful at hitting KPI's.

German Manufacturer
“

We have been really impressed with Grosvenor's unique approach to gone away collections, they have helped us to establish contact with a surprisingly high number of gone away debtors who had been returned by several other trace and collect agencies as ‘no trace’. A good number of these are now in payment plans or have paid in full. In addition to having an excellent knack for tracing, the team at Grosvenor have been a pleasure to work with.

Bristol & Wessex Water

Contact us with your requirements

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